Free eligibility check
Free eligibility check
We are happy to help with questions about our service, your data and privacy, or anything else. Email us and we will get back to you within 2 business days.
We operate as a small, specialist team. We do not have a telephone number — all enquiries are handled by email. This ensures every query receives a considered, written response that you can refer back to.
Use the guide below to make sure your query reaches the right place as quickly as possible.
Our team will respond to your query. Please include your full name and any reference number you have been given.
Email us →For subject access requests, requests for erasure, or any question about how we use your personal data under UK GDPR.
Email us →If you are dissatisfied with our service, please read our Complaints Procedure and email us with your concern. We acknowledge all complaints within 5 business days.
View complaints procedure →Press enquiries, partnership questions, or anything else not covered above. We will do our best to respond helpfully.
Email us →Cash Me Up introduces enquiries to Reclaim Advisory Group (Affiliate Marketer of Mis-sold Expert), a trading style of M. R. Consumer Services Limited (FCA FRN: 838452), an FCA-authorised claims management company. The provider may handle your claim directly or refer it to a panel of solicitors. Fees apply only to successful claims.
If you have already submitted your details and have a question about the progress of your claim, the documentation you need to provide, or the outcome of your assessment, please contact us using the details above.
All requests relating to your personal data — including Subject Access Requests, requests for rectification or erasure, objections to processing, and questions about data retention — should be sent to us at info@cash-me-up.co.uk with the subject line "Data / Privacy Request".
Please include your full name, your email address, and a clear description of your request. We will respond within one calendar month, as required by UK GDPR. For further information, please read our Privacy Policy.
Do you have a phone number I can call?
No — we operate an email-only contact service. This means every query receives a thorough written response. Please email info@cash-me-up.co.uk and we will get back to you within 2 business days.
How long does it take to get a response?
We aim to respond to all email enquiries within 2 business days (Monday to Friday, excluding UK bank holidays). During periods of high demand it may occasionally take a little longer — we appreciate your patience.
I have already started a claim — who do I contact?
Once you have started your claim, Cash Me Up and the new claims provider is your point of contact for all claim-related matters. Please email us at info@cash-me-up.co.uk or use the contact details provided when you registered.
Can I ask you to delete my personal data?
Yes. Under UK GDPR you have the right to request erasure of your personal data in certain circumstances. Please email us at info@cash-me-up.co.uk with "Erasure Request" in the subject line and we will respond within one calendar month. Please note that if your details have already been passed to Reclaim Advisory Group / Mis-sold Expert, you will also need to submit a separate erasure request to them directly.
Do I need to use your service to make a PCP claim?
No. You can make a PCP finance mis-selling complaint directly to your lender, free of charge. If your lender does not resolve it to your satisfaction, you can escalate for free to the Financial Ombudsman Service (0800 023 4567 / financial-ombudsman.org.uk). You can also use the FCA's compensation scheme when it launches. Using our service is entirely optional.
Is Cash Me Up regulated by the FCA?
Yes. Cash Me Up introduces enquiries to Reclaim Advisory Group (Affiliate Marketer of Mis-sold Expert), a trading style of M. R. Consumer Services Limited, which is authorised and regulated by the Financial Conduct Authority for claims management activities (FCA FRN: 838452). You can verify this at register.fca.org.uk.
It takes around 2 minutes, is completely free, and carries no obligation to proceed.
Check My Eligibility — Free →Millions of UK drivers may be owed money from hidden car finance commissions. Find out in 2 minutes.
Check My Eligibility — Free →Reclaim Advisory Group (Affiliate Marketer of Mis-sold Expert) a trading style of M. R. Consumer Services Limited, are a Claims Management Company authorised and regulated by the Financial Conduct Authority (FRN: 838452). A company registered in England & Wales, Company No: 07102609. We may handle your claim directly or refer it to our panel of solicitors. If referred, we may receive a commission, this does not affect the amount you receive.
You can claim without using a CMC, to your finance provider and then to FOS, for free.
*Free check refers to the soft-credit check to identify your vehicle finance agreements.
**The FCA currently estimates that most individuals will potentially receive an average of £829 in compensation per agreement. We find on average 2 car finance agreements per client, giving a potential claim value of £1658. See: fca.org.uk/news/statements/fca-confirms-motor-finance-redress-scheme
***If you cancel outside the cooling off period cancellation charges may apply at a rate of £80+VAT, per hour. We charge a fee between 18-36% (including VAT) for a successful claim.