Free eligibility check
Free eligibility check
We take all complaints seriously. Here is how to raise a concern and what you can expect from us — including your right to escalate to independent bodies.
Cash Me Up is committed to providing a fair, transparent, and helpful service. We recognise that things can occasionally go wrong, and we welcome the opportunity to put things right. If you are dissatisfied with any aspect of our service, please contact us — we will do our best to resolve your concern promptly and fairly.
This procedure applies to complaints about Cash Me Up (trading as Jigsaw Claims Ltd, FCA FRN: 912323). We handle all aspects of your PCP finance claim and take all complaints seriously.
You can raise a complaint with us using the following contact details:
When making your complaint, please provide as much detail as possible, including:
We will acknowledge receipt of your complaint within 5 business days of receiving it. Our acknowledgement will confirm that we are investigating and will include the name of the person handling your complaint.
We will conduct a thorough and impartial review of your complaint. We may contact you during this process to request additional information or to clarify the details of your concern.
We aim to provide a full written response to your complaint within 8 weeks of receipt. Our response will set out our findings, the reasons for our conclusions, and any action we intend to take. If we are unable to complete our investigation within 8 weeks, we will write to explain the reasons for the delay and provide an updated timeframe.
If you are satisfied with our response, we consider the matter resolved. If you remain dissatisfied, you have the right to refer your complaint to an independent body — details below.
If you are unhappy with our final response, or if 8 weeks have passed since you first raised your complaint without a final response being issued, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent, free service for consumers.
Financial Ombudsman Service
The FOS can investigate complaints about the conduct of claims management companies in the financial services sector. Their service is free to consumers and using it will not affect your legal rights.
Phone: 0800 023 4567 (free from a landline) or 0300 123 9123 (calls charged at standard rates)
Email: complaint.info@financial-ombudsman.org.uk
Website: financial-ombudsman.org.uk
Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
You generally have the right to refer a complaint to the FOS within 6 months of receiving our final response. After that time, the FOS may not be able to consider your complaint.
Cash Me Up (trading as Jigsaw Claims Ltd) handles all aspects of your PCP finance claim. If your complaint relates to the conduct of your claim — for example, the handling of your case, the fees charged, or the outcome — please contact us using the details above.
Jigsaw Claims Ltd has its own complaints procedure that you should follow in the first instance. If you remain unsatisfied after exhausting their internal complaints process, you may also refer your complaint to the Financial Ombudsman Service as described above.
Cash Me Up is a trading name of Jigsaw Claims Ltd, which is authorised and regulated by the Financial Conduct Authority for claims management activities under FCA Firm Reference Number (FRN) 912323.
You can verify this registration at any time on the FCA's Financial Services Register: register.fca.org.uk.
If your complaint relates to how we have handled your personal data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's data protection regulator:
We would appreciate the opportunity to address data-related concerns first — please contact us at info@cash-me-up.co.uk before approaching the ICO where possible.
It takes around 2 minutes and costs you nothing. No paperwork, no upfront fees.
Check My Eligibility — Free →Cash Me Up is a trading name of Jigsaw Claims Ltd, authorised and regulated by the Financial Conduct Authority (FCA) for claims management activities (FRN: 912323). Registered Address: 66 Seymour Grove, Manchester, M16 0LN. You can also claim for free through your lender, the Financial Ombudsman Service, or the FCA compensation scheme.